Taking Time to Care, Personally

One thing that makes delivery of customer service real and special is when an individual takes the time to care, and to make that care personal.  On a flight back home from the DFW Family Expo in Dallas we sat waiting for our airplane to back away from the gate.  Upon glancing out the window we noticed a Midwest Airlines (now Frontier Airlines) plane also at their gate, preparing for departure.

airplane takeoff, public domain imageAfter the ground crew had serviced and inspected the plane, and then moved on to service other planes, we saw something remarkable (for today’s world).  A gentleman dressed in a flight officer uniform (not sure if it was the captain), complete with hat and all, exited the boarding ramp and descended the stairs.  He then took the time to personally inspect the airplane himself, occasionally giving the machine a touch as though he was a rider from the old wild West stories, petting his trusty steed.

The inspection took only about 5 to 10 minutes of his time, then he went back up the stairs and entered the boarding ramp.  Now, I don’t know if the folks on his flight could see him, but I know he left a huge impression on us.  I don’t know where that airline flies, but if I ever get the chance, I will choose them over the other standard ‘brands’ because they have the wisdom to have a flight officer who takes the time to care, personally.

We strive to do the same at ViveVita.  It means a lot to us, and we hope it means a lot to you too, even if you don’t have a window seat that allows you to see it happening directly.

Note:  photo “airplane-takeoff” courtesy of http://www.public-domain-photos.com; Author: Magnus Rosendahl

ViveVita Visits Viva Elvis at the Aria

Elvis Presley-Jailhouse Rock, Public Domain Picture

ViveVita visits Viva Elvis!

We had a real treat one night earlier this week.  My husband Dave’s cousin has been working on the crew of the Viva Elvis show by Cirque du Soleil at the new Aria Hotel in Las Vegas for about a year now.  He invited us to go see the show.

Well, Vegas being Vegas, we totally miscalculated the time it would take to get from the Las Vegas Convention Center to the Aria, and we booked a 7PM show.  We broke from booth set-up about 6PM and still had to make a quick change before heading to the show.  Since we had monorail tickets, and the mini-map showed CityCenter (where Aria is located) right off the monorail near the Bally’s stop, we decided to go with the monorail.

What a mistake that was!  It took a full hour and a half to get from one place to the other–the Aria is at the far rear of CityCenter–about ten blocks’ walk from the monorail stop.  And that is Las Vegas blocks, some of which are through casinos, others are up and over a maze of bridges.  So after a long trek and eleven blisters, we finally made it to the show.  It was an hour past show start and it only runs about 90 minutes.  The will call folks were gracious enough to offer to re-book us to another show on another night and even got us great seats for our efforts.

We returned Tuesday night for the 9:30PM show, and WOW–what a show that was!  They really did a good job of it, and it was neat how they had live music but left Elvis’s singing to original recordings with large screen video showing his movie clips or a slide show of events in his life (no Elvis impersonators).  It really felt like you were seeing him in a show.

After the show, Dave’s cousin took us backstage and showed us all the intricate operations.  Talk about a beehive of logistics.  If you have ever seen a Cirque show and marveled at what you saw on-stage, you should see all the ‘magic’ that has to happen off-stage to make it all happen!  It’s like all the logistics of NASA crammed into 90 minutes in an 8-story tin can!  The density of people, electronics, mechanics, and everything is as impressive as the show itself.  We were so proud of Dave’s cousin and his crew to be able to repeatedly present this spectacular show night after night.

I even caught a red silk scarf at the show!  It was so good, it makes you fall in love with Elvis all over again.

Note:  Picture of Elvis Presley, Jailhouse Rock is Public Domain promotional picture from 1957, MGM, Inc., courtesy of the Library of Congress and Wikimedia Commons

Types of Involuntary Child Connectors

My previous article pointed out that there are different times and situations that might call for different types of connections between children and parents.  There are a variety of means to connect a child to a parent when traveling or even when just out and about around town.  This article will look at different  tools available and utilized to connect a child to a parent by involuntary means.


As Featured On EzineArticles


As Featured On EzineArticles

Which type of involuntary child connector do you use?  (You might be surprised…)

There are people on the web and in your neighborhood who will vocally oppose the use of child harnesses, tethers and leashes as inhumane or humiliating.  What many of them do not realize is that a large number of them use even more restrictive means of connecting and even controlling the movements of their children.

CHILD CARRIERS

There are a number of child carriers.  There are child slings, front carriers, back carriers, papoose packs, and backpack carriers, to name a few.  These tend to be the most secure carriers, often used for young children before they can walk.  They also happen to be the most restrictive carriers as they bodily connect the child to the parent with a lot of body contact and little freedom to move.

STROLLERS

Believe it or not, strollers are an involuntary means of connecting a child to an adult.  The child is connected into the seat by a three-point or five-point harness, while the parent pushes the stroller to be in complete control of where and when the travel takes place.  The child has a small area within the stroller seat to wiggle around, but not much personal freedom.  Bassinet strollers can be used for infants, reclining strollers can be used with slightly older children, upright strollers when a child can sit on their own, etc.  Children who are old enough to walk are occasionally put in stroller on a long hike or jog (think jogging strollers) when they otherwise may not be able to complete the trek without the need to be carried.  Likewise, they have often been used in settings such as art galleries or museums to keep a child comfortable, and possibly contained.

LEADING STRINGS

Leading strings are attachments sewn directly into clothing, an invention of 17th century Netherlands, with which to help children learn to walk without falling and to guide them in their direction of walking.  A modern day article that functions in a similar fashion is called “walking wings”.  While this gives a child freedom to contact the ground and a small range of freedom, a two-handled connection to the parent or caretaker provides a fairly high level of security to prevent falls.

BODY HARNESS

A body harness fits as a vest or crossing-strap attachment to a child’s torso which is then connected to a parent by means of a connecting tether or strap.  The child may walk or play on the ground, but is restricted to remain within the distance of the connector from the parent.  As the connection between the harness and the strap is usually located on the back of the child, there is little chance of children in such a harness being able to disconnect themselves.  A body harness will not typically prevent a child from falling, but will prevent a child from running off.  An example of use would be on the sidewalk along a busy street.  A cute adaption of this harness is a backpack in the shape of an animal, which then gets a ‘piggyback ride’ from the child.  The animal’s tail is the connecting strap in disguise.

FANNY PACK/BELT CONNECTOR

This article consists of a belt that fits around a child’s waist which is then connected to a parent by a connecting strap.  An alternative approach to this is a fanny pack a child wears like a belt, but is able to store personal items in, that still happens to be connected to an adult by a strap.  Since the child is tethered at the waist, there is a little more freedom than with a torso harness, where a child is tethered from waist to shoulders.  Again, there is a set amount of freedom to explore based on the length of the connecting strap.  This device is unlikely to prevent falls if a child loses his or her footing.

WRIST STRAP/CORD CONNECTOR

This is a simple strap that attaches to a child’s wrist on one end, and an adult on the other end.  One current variation on this product is a wristwatch-looking Velcro strap that attaches to the child’s wrist and a similar looking one that attaches to an adult’s wrist.  Each has a cord with a hook attachment of variable length that connect between the two.  The ‘length of freedom’ granted to the child is a combination of the length of the connecting strap or cord, the length of the child’s arm, and to some degree the length of the adult’s arm.  This also gives a larger degree of freedom, as these tend to be the easiest from which a child may detach themselves.

The above list illustrates there are a variety of means by which a child may be involuntarily connected to an adult.  The list progresses from the most restrictive of those included to the least.  As noted, also, each is used for a slightly different purpose in different security settings.  In general, the more freedom allowed, the less security delivered.  Some may have been surprised to recognize that child carriers and strollers are in the same class of involuntary connectors as harnesses, tethers and leashes.  Were you?

My next article will examine the pros and cons of using the harness-leash-tether types of involuntary child connectors.  Please stay tuned; you might be entertained….

About the author:

David D. Pellei, MD, is the father of 9 children, ages 1-10 years at the time of this writing.  Both his work and leisure take him traveling with family often.  He just recently completed a 27-day journey with his wife and 9 children, driving a van up and down the East Coast of the United States, visiting historic sites from the periods of the American Revolution and the Civil War.  You can read about his trip on the blog:  27 Days in a Green Tin Can.

With his help, and in conjunction with a pediatric occupational therapist, David’s wife Robyn has created Gripsterz, a voluntary character handle, which is just one means of connecting a child to a parent.  You can read more about Robyn and Gripsterz at her website www.ViveVita.com

Alternative to Child Leash-Part 3, Gripsterz offers help for the Clingy Child

[Note:  This is a short series of blogs that are a mental exercise in organizing my thoughts to ultimately create a few short articles.  Please forgive any hypothetical, theoretical, grammatical, or other errors as I hammer this into a less-shapeless form. Gentle comments and suggestions welcome.   Thanks for your patience. --DP] For the ‘runner’ segment of the article, please see the following link:  “Runner Link”

Child leashes and alternatives:

“Yes, but what if your child is A RUNNER”?

  • For the ‘runner’ segment of the article, please see the following link:  “Runner Link”
  • “My child doesn’t run, he clings to my leg so I can’t walk!”

    Scenario: The un-twin twins  (continued…)

    You have two-and-a-half year old twins. You know they are yours and you know they are twins because you were there. They came out of the same womb on the same day. And that is where the similarities ended. From day one they grew and developed into two diametrically different beings.

    Casey is hyperactive and gregarious. She has no fear, and no discretion. She will talk to anyone, anywhere, about anything…all the time.

    Charles  is quiet and contemplating. Sensitive and cautious, he holds each bite of food in his mouth a full minute before chewing and swallowing. In the same time his sister has finished off a 6,000 calorie course with two glasses of milk and is running out in the gardenias and heather chasing squirrels.

    All that is fine and dandy…while you are home. But today, and every Tuesday, you have to get the groceries.

    You shuffle down the neatly packed aisles, with chatty Casey running ahead, and Charles firmly gripping to your leg, more closely applied than a mollusk to its shell. You asymmetrically drag along slowly, while calling ahead for Casey to slow down and stay close.

    She gets to the end a full half-length ahead of you, and turns the corner. You hear the “CRASH”, and a moment later the overhead blare: “Clean up on Aisle 10, end-cap”. All you can do is continue to shuffle your way hurriedly to the end of the lane and hope no one is hurt…..

    - – -

    Gripsterz Helps for The Clinging Child

    The clinging child, Charles, in our above illustration, helps demonstrate another benefit of Gripsterz.  The monkey handle allows a slightly less-than-bold child to hold a familiar ‘pal’, and the attachment remains as a physical connection to Mom, helping bestow the child with the comfort and confidence they need to venture a little more out on their own, while freeing up just a little extra space to allow Mom to walk in comfort.

    The Agora Principle

    The “agora” was the wide-open public square of Ancient Greece.  It is the root of the term “agoraphobia”, or fear of wide-open spaces.

    Gripsterz encourages an apprehensive child to take an extra step and explore a little more, and slowly build their confidence in a comfortable and secure environment.  Children develop their space-compensating capacities at different tempos.  Just as a newborn is better able to cope with a small, confined space such as a bassinet, and a slightly older baby can cope with a pack-and-play better than a wide open room, it is similar with growing children being exposed to the “agora”.

    Children ‘grow’ their space-comfort and space-compensating capacities over time.  Many children these days spend a fair part of their day indoors at home, at nursery, at daycare, at school, at Church.  It takes time for them to develop comfort in larger open areas, particularly where there are a lot of people and/or variables.  Some examples of places would include a shopping mall, a busy city street, a large store or supermarket.  Processing all of these variables when new can be understandably intimidating to some children and cause them to cling to what is known and secure:  usually Mom’s leg.

    We have a good friend who has twins very similar to the above description.  When we originally designed Gripsterz we had in mind the ‘keeping your little ones close’ concept.  Our friend used it and alerted us to the tremendous relief she was given as it “gave me my leg back and let me walk comfortably with both kids”.

    Please share your stories of ‘leg huggers’ or ‘runners’ with us!Gripsterz short handle can be used with timid children

    Why to Use Gripsterz as an Alternative to a Child Harness

    Child leashes:  An alternative view, and alternative option

    [Note:  This is a short series of blogs that are a mental exercise in organizing my thoughts to ultimately create a few short articles.  Please forgive any hypothetical, theoretical, grammatical, or other errors as I hammer this into a less-shapeless form. Gentle comments and suggestions welcome.   Thanks for your patience. --DP]

    Has this ever happened to you?

    The Grocery Store Scenario

    Picture yourself in a grocery store with a baby in the cart-carrier, and toddler clinging to your ankles, and a four-year-old running around the cart making airplane noises. You’re moving along happily at a decent clip, grooving to the light, slightly fruity elevator music.  The air is cool in the deli and produce aisles, and the butcher waves and smiles at your baby from behind the meat counter.  All is well in grocery-land.

    You turn off the end-aisle down the coffee-tea-sugar-flour aisle.  From the red grinder on the shelf, the aroma of fresh-ground roasted coffee overwhelms you, and you pause to look briefly at the assortment on the shelf to see what good stuff is there, and what you can afford.  After only a moment you look up and a feeling of anxiety overwhelms you—junior is nowhere in sight.

    How about this?

    The Airport Scenario

    You are shuttling yourself and your children through an airport toward the security checkpoint on a busy holiday weekend.  The smell of hot, sweet, sticky cinnamon buns fills the air and mingles with that of new paperback novels and glossy magazines on racks and the faint hint of jet fuel.  An electric cart whizzes beeping past, and there are a hundred splashes of color as every advertiser on the planet attempts to overwhelm your senses from every direction.

    You have your baby in a stroller, a small carry-on bag with roller wheels, your shoulder-bag brimming with kiddie stuff, and your toddler tailing along.  Your spouse has momentarily separated from you to park the car in long-term, and to check the bags and will meet you at the gate.  You recognize you do not have enough hands to manage the stroller, the bags, and your little runner, so you whip out your trusty child leash. “No problem, situation under control,” you proudly think to yourself.

    As you fasten the harness on your child she starts with a pout, which quickly devolves to a frown, and you see it coming….from the bottom of her feet it wells up and climbs to her gut, where it gathers strength and continues to ascend.  Picking up steam like a tropical storm, it reaches the bellows of her chest…now Category 5 hurricane in the making.  As it reaches her throat the tempest is boiling like a pressure cooker behind the steam-whistle of an old coal train.

    Suddenly, it erupts—that red-faced scream of utter childhood resistance.  Her face goes crimson, her eyes puff and pucker, the tears stream sideways out the corners of her eyes.  Her hair is already damp and curly with the heat of her rage.  In the final gesture of defiance she plops her bottom down in the middle of the airport causeway, just in time to get nearly trampled by a well-dressed and hurried group of business travelers with a cavalcade of roll-on luggage, late for their transfer.  You are met all around with stares of scorn and disdain.

    The social stigma of the child leash comes down full-force like a yoke around your shoulders.  Some über-useless brash college kid in torn-up jeans, a punky tee-shirt and worn-out chucks who never in his life even babysat for a child snidely comments, “Why do you treat your child like a dog?  Would you like to be led around on a leash?”  All you can hear above the din of the bustling terminal is the pounding of your heart in your ears.  Your neck is hot and your collar is wet with the sweat of frustration and embarrassment.  Everything is a blur, and then it comes—the final boarding call for your flight…and you haven’t even made it through security yet!

    Wouldn’t it be great if there was some way to keep children close, keep your family together, without overly restricting them, but instead giving them room to explore?

    Wouldn’t it be nice to have something that provides the security of a child leash, without the pain and struggle of fighting the child to use it, and without the social stigma of involuntarily binding your child?

    Is there a way to take an anxiety-ridden trial and remove the fear and loathing of the task, replacing it with a fun, enjoyable experience for parents and children?

    Anyone who is a parent probably has encountered a time when they wish they had more hands, when their child ran off despite their best intentions and precautions.

    Anyone who has traveled with children and tried to navigate through a busy airport knows the stress and anxiety this creates.  Those who have not unreasonably chosen to use an involuntary leash or tether system may have encountered resistance from the child (sitting down in the middle of a passageway, crying, screaming, tangling other travelers), or the social stigma and perhaps outright derision from others viewing the situation from ‘the outside’.

    Most people probably would prefer not to involuntarily bind their child, however, in the interest of safety in today’s uncertain world, that is often preferable to losing a child or having a child abducted.

    - – -

    The Gripsterz Alternative:  Bonding without Binding

    It is natural for both a parent and a child to fear separation from each other, but it can easily happen.  Anyone with more than two children knows that you quickly run out of hands to hold, and it is difficult to figure out how to keep them all close.  Child leashes, tethers, and harnesses are all ways to secure your children, but as the above illustration shows, any person’s natural reaction to an involuntary binding is to resist.  A child’s form of resistance is often loud and distracting.  The idea of involuntary binding is the root of the social stigma attached to leashes, as most forms of tethering are associated with domestication of animals, and people don’t like to think of children in the same sense.

    There have been some products out there that have made some progress in mitigating the effects of the tethers.  Some create a connector that attaches to a child via a fasten-able backpack.  This is helpful as a child is less resistant of a useful backpack that holds ‘their stuff’ (to which happens to be attached a connection strap).  Bonus points for those who combine this with a stuffed animal appearance whose harnesses masquerade as arms and legs “hug” the child in a piggyback position.

    There is also a newcomer product to this field which goes a step further, utilizing the innate nature of children to create a fun, constructive link between child and parent, while fostering an enjoyable experience and enhancing the relationship.  A physician and a nurse practitioner, parents of 9 children, teamed up with a Pediatric Occupational Therapist to develop a product formulated in a way to maximize its attractiveness to children and its utility.

    Gripsterz StayAlong is our product that is an adorable monkey handle with several strap attachments that allow you to configure multiple ways to create a link between you and your child.  A child has a natural tendency to resist being involuntarily bound.  Conversely, a child has a tendency to cling to a hand-sized toy (just try taking a Matchbox car from the clutches of a two-year-old Dale Earnhardt in the making).  The more friendly in appearance, and the more grippable and tactile the toy, the greater the tendency for the child to stay attached to it.  Thus the success of small hand-held toys (Polly Pockets is a good example, Lego Duplo bricks and the all-time classic wooden blocks).

    Gripsterz-the child harness alternative

    When a child develops a psychological bond with a toy (or character handle), they do not need to be involuntarily tethered.  They will want to hold on to that familiar handle for comfort and security.  This gives them room to explore, but keeps them close to parents while freeing up the adult’s hands.

    Even if a family only has two children, holding hands has its limitations.  If one child wants to stop and look at something and the other wants to go tearing ahead, Mom or Dad could lose an arm.  Gripsterz StayAlong allows each child a little bit of freedom to do their own thing, but within reasonable limits.

    What is also important is for parents to realize when children are young, that they need to take a little time before an outing to build rapport and relationship with their children, and address what a child might expect to encounter on their trip, as well as what will be expected from them.  When expectations are clear, anxiety is lessened, and goals and limits are more understandable.  Gripsterz helps achieve this with a board book included in the packaging.  It reviews some common places you might go with your child, and gently touches on what might be expected during the outing, using the Grippy character as a friendly guide.  Having the physical, visible and tactile presence of Grippy during the trip reinforces some of the concepts reviewed by parent and child earlier.  A calm, friendly verbal reminder of some of the points will help most children stay close and on the same page as Mom or Dad.  Getting in the habit of spending a precious few minutes reviewing expectations with your child ahead of time goes a long way in relationship-building in the toddler years and well beyond.

    Traveling with Children: Day 17 of 27 days in a green tin can with 9 children–NY1

    Phew!  Back to blogging!  Life and business has been coming at us full speed, so fun and just a little scary.

    But for now, our trip…our adventure (and since more time has passed, we are passing into that phase where you start to forget all the little nuances and only recall the thrills – I will try not to be too rosey!)

    Day 17: On our way to NYC – the BIG APPLE!  Us – with nine young children – hitting the grandest city in the country!  Did you know that NYC was originally purchased for $24!  Yep – gotta love homeschool knowledge. (Won’t go into all the cultural issues associated with that purchase, that’s a topic for the highschool level!)

    We started off after the morning rush hour passed (giving us time to get up, get the little ones fed and dressed, and get out the door) from Auntie Ria’s house, we packed everyone in the van, and drove to the Metro North station.  We got tickets and played around, entertaining  some folks on the platform.  Then we caught the train into Grand Central Station.  I still can’t believe that we were there!  So far, so good – all 9 kids made it on and off the subway and up the ramp to that Grand place - thanks to Gripsterz! For most of our little guys, it was their first time there and the vaulted ceilings and grand scale of things was quite impressive for them.

    After taking a few moments to “soak it all in” and look the place and the people over really good (and counting children, again) - we hit the streets of New York!

    I have to break in here and tell you that I am the absolute BEST “counter to 9″ in the universe!!!  My whole life (and 9 little ones) depends on it!

    We strode down those city sidewalks and met up with a couple of cousins and some friends at the Museum of Natural History. … Can you picture our parade – not quite Macy’s but pretty close!

    The museum was fun – lots of cool animals to see.  Our favorite room to explore was the ocean room with it’s lifesize whale in the ceiling.  Through the years, Dave and I have come to recognize that when you are visiting with other adults and trying the watch kids at the same time….bad things can happen!  Your focus slips from the children to the adults and you just can’t count right!  In our case, we had split up to tour different parts of the museum – and unknown to us…Dave’s cell phone battery had died and my walkie-talkie battery was dead!  We were communicationless!!!  So, me and my small group were standing in the very, very crowded entrance room, hoping that Daddy would sense where we were and come by.  Eventually, we did meet and gather back in another room, however…our 7 yr/old missed the “move along” cue (he was distracted by boredom while waiting).  All of our Gripsterz were occupied by smaller siblings and I was thrilled to be “together” again.  It didn’t take long before Dave was counting to 9 (he is a very good counter also!) and he could only get to 8!  Problem!!!  In a flash, we acknowledged the problem (only 8!) and started the back-track search.  Despite the large crowd of people, our 7 yr/old was quickly spotted by Dave, close to where we had been waiting in the entrance area.

    Fortunately, while we were on the way into the city on the Metro North line, we role-played with all the kids what to do if you get lost or separated from the group, and we put business cards with cellphone contacts in their pockets, just in case something like this might happen.  It was only about a minute before Dave noticed he was missing and circled back to get him.  All was well, but the little guy got quite a scare and stayed really close for the rest of the outing!  Thanks to the talk on the train he was able to keep it all together and not panic.  I will share our tips about how to prepare kids for something like this at the end of this post.

    After leaving the museum, we walked by Central Park and stepped in for a few minutes.  What an incredible park!!  After that great landmark we made our way back onto the subway and headed for Times Square!  Are we not crazy!!!  Our goal was to find somewhere to eat dinner, preferably somewhere nice.  Times Square was crowded and busy (duh!).  I kept having to remind the children to look up and capture the moment – take in the lights and all the signs.  Nothing like the *bling* of Times Square!  The dinner option was quickly blasted away by the 2 hr waits, so we opted for giant cookies instead!  Cookies for dinner – how great is that!

    Needless to say – the Metro ride home that night was rather solemn and quiet – most of our crew slept!

    TIPS: Prepping your kids for crowded event or destination

    - Dress the kids in colorful shirts or clothes, making them easily seen.

    - Talk to them prior to going and tell them what to do if they get separated from you.  Tell them to…

    *Stay where they are, if they wander around looking for you they will only get even more lost

    *If they see a police officer, ask for help – otherwise…

    *Ask another mommy for help, a mother with a child will be least threatening to them and you and she will totally understand the panic that you and the child will be in.  It is the safest option for reaching out to a stranger.

    *Don’t be afraid to scream!  Matter of a fact – do scream, call for Mommy or Daddy as loud as possible.  Being lost is no time to get quite or be concerned about causing a scene!

    - Place some kind of ID on your child(ren).  There are great ones that you can buy, check out www.mypreciouskid.com or use whatever you have.  Any sheet of paper, a business card, something that has your name and phone number on it.  Tell your child what it is and when to use it.  In a pinch, I have also heard of people writing on their child’s skin (back, arm, or leg)!

    - Get a Gripsterz!  Will help keep those little ones close and let everyone have fun!  You just have to be a little careful in the most crowded spaces, wouldn’t want to “catch” someone in the strap – a good time to use the short Gripsterz strap!

    –Note:  For the following list of images, click on any thumbnail to enlarge the picture—